For most businesses, computer equipment is one of the largest expenses in the annual budget. The costs for servers, CPUs, even monitors and keywords can add up quickly — and that’s not even taking into account the costs of getting and keeping everything up and running. So when it’s time to procure new equipment, there are usually strict spending parameters. In the interest of saving money, someIT pros recommend purchasing refurbished equipment, only to be met with resistance from their bosses. “That’s just buying other people’s problems,” they might say, or “Used products just aren’t secure.”
The resistance often stems from the fact that many people do not understand the difference between refurbished and used products. While the basic premise is the same, in that both types have been previously owned, there are some important differences, which might just convince your boss that refurbished is the way to go.
Gauging Item Condition
The major difference between refurbished and used equipment is the condition of the items. When you purchase something used — whether it’s computer equipment or a car — the condition and functionality can vary widely. Just as you can purchase a used, late model car that’s in great shape and runs perfectly for several years, you can purchase used computer equipment that runs fine and does everything you need it to. On the flip side, it’s very possible that the used car or equipment will be a lemon; perhaps you purchased it “as-is,” or the seller didn’t disclose all of the issues. You have no way of knowing exactly how the item was maintained or any potential issues until you use it for yourself.
Refurbished items remove some of that uncertainty from the transaction. In most cases, refurbished items are sold by the original manufacturer (OEM) or a retailer that specializes in refurbished gear, like xByte. These sellers acquire equipment from individuals who trade in or sell their old equipment, from overstocks or manufacturer demonstration models, and then perform a complete overhaul to restore the items to the original factory specifications. Essentially, the item returns to new condition, inside and out. It doesn’t really matter how well the equipment was maintained by the original owners, because the seller has restored or replaced any defective or damaged parts and ensured that everything works as it did “out-of-the-box” originally.
Authenticity and Support
When you purchase anything used, with the exception of some vehicles sold by dealerships, chances are it doesn’t come with any type of warranty or customer support. If something goes wrong, you’re on your own for the repairs or replacement.
Refurbished items, on the other hand, generally come with a warranty, usually from the retailer. Instead of buying equipment “as-is,” which could mean that it has problems, the warranty gives you recourse if your equipment breaks down. You also generally have access to technical support to help identify and solve problems. In the event that the item cannot be fixed, if you purchased from a reputable dealer, you’ll either get your money back or receive a replacement, something that a seller of used equipment won’t always guarantee.
Used equipment sellers also cannot always guarantee the authenticity of their products. You might be able to find a used server for a low price listed on any online resale site, but do you really know who you are purchasing from? Refurbished items are generally put through rigorous tests to confirm their authenticity, so when you go that route, you can be reasonably certain that you’re not buying counterfeit products.
More Tests, Fewer Problems
Imagine purchasing a server from someone, and when you ask questions about the machine’s functionality, being met with blank looks or a response like “It worked last time we used it.” That wouldn’t inspire much confidence.
Refurbished items, though, are put through the paces before they are offered for sale. Because the items are restored to factory specifications, they are tested and re-tested to ensure everything works perfectly. In some cases, technicians will repair known bugs or other issues in refurbished equipment, making them more reliable than even the new versions. You might find used equipment that works, and even pieces that have been repaired or updated, but you’re unlikely to have the same level of confidence as you would when purchasing refurbished pieces.
Given the considerable difference in cost, and the fact that refurbished equipment is practically new, there is really no reason to avoid purchasing refurbished items. In fact, some experts note that refurbished pieces are actually a better value than new, particularly when you take into account depreciation. Don’t let the idea of the items being “used” steer you away from what is really a smart business decision.
