Considering hiring a call center for your medical practice? Did you know that call centers generate an ROI of 3:1 in revenue, profitability, and loyalty?
You are missing out on the growth of your practice right now without a call center. Outsourced call center companies provide your practice with the support you need to grow.
Positive Impression
You may be running a doctors office, but you still need to give excellent customer service.
Patients are more likely to recommend your practice when they are happy.
The staff in a call center have the training to provide top quality customer service. This will ensure your patients get help in a professional manner.
Handle the Call volume
No one wants to call a business and immediately go on hold. This can happen when your office is not prepared for the increase in call volume.
Your limited staff in the office can only handle so many calls in a day. Outsourced call center companies have the ability to handle fluctuations in call volume.
Call center outsourcing means your patients experience reduced wait times. When people get the answers they need in a timely manner, they are more likely to come back.
Patients can get help with tasks that don’t need your office staff’s attention. These would include billing questions, making an appointment, or confirming information.
Free Up Your Staff
Your office staff can either do their job or answer the phone. As the call volume increases their ability to both becomes less.
When your employees stop what they are doing to answer the phone it reduces efficiency.
Having a call center handle the inbound calls allows your employees to get back to their work.
No Extra Training
Having a dedicated call center reduces the amount of training you have to give your staff.
Reducing the amount of training you give lowers the cost of hiring new employees.
Your call center will take on the task of training their team the correct procedures. Your training costs will decrease. The onboarding time for new employees will shorten.
Medical Care is Not 9-5
Your patients have medical questions at all times of the day. Having a 24×7 Doctors Answering Service gives your patients a sense of security.
Your office closes at 5, but your patients will still receive individualized attention. Your patients can call the service and talk to a qualified professional.
Customer Service Call Center
When your patients call they will receive top notch customer service. They get help in a prompt and courteous manner.
The days of long hold times are over. A customer service call center handles the call volume while your staff gets back to work.
Your patients can get the answers they need at any time of the day. Your office hours don’t stop your patients from getting help.
Find out why you should leverage your happy patients into a good online reputation.
