You know the saying – you never get a second chance to make a first impression. While it may sound cliché, it doesn’t mean it isn’t true. If your company receives a phone call from a new client or a past customer, the first impression of the business is how they are greeted. How do you want your business to be viewed?
What sounds better – a few rings and an indifferent receptionist or a professional greeting that matches your business’s professionalism? If you want to ensure you portray a professional, consistent appearance, using a call answering services is a smart option. Learn about the specific benefits offered by this service here.
Significant Cost Savings
By hiring an answering service, you can save money in several ways. For example, you can avoid having to hire a live receptionist to handle calls. The cost of finding, hiring, and training a new employee is approximately $4,000. You also must pay a yearly salary with benefits, holidays, workers’ comp coverage, sick days, and more. Also, no receptionist is going to remain at their desk 24 hours a day, seven days a week, which means you may also have to pay for a back-up system for when the receptionist is away.
Don’t Miss-
How to Unlock a Vodafone Phone?
5 Ways to Sync Contacts to Gmail from iPhone Quickly
Always Sound Professional
There are several live answering services available for small businesses today, but you have to figure out if they offer the level of professionalism you want and need. Even if you opt to hire someone to work in-house or outsource a live service it’s a significant expense and you never have complete control over how they are answering the phone.
For example, if the receptionist isn’t having a good day or if they encounter a difficult situation, you can’t feel confident your phones will be answered in a professional matter. You deserve control regarding how your phone is answered, and that’s exactly what an answering service offers.
Ensure Your Business Sounds Established
Approximately 48% of customers have found that customer service representatives who are answering calls at businesses are unhelpful. What’s even worse, only about 31% of companies monitor interactions that occur between clients and employees. Even if you train your receptionist, there’s no way to guarantee they will be helpful on each call.
Is an Answering Service Right for Your Business?
As you can see, there are more than a few reasons to consider using the services of an answering service. Keep this in mind to ensure your business is portrayed as professional and helpful.
