Running a successful business is all about making the most out of your time and resources, but that’s a tall order. If you want to save some time without sacrificing customer relationships, here’s how a voicemail greeting can help your business.
Missed Calls
Trust is an important part of forging positive customer relationships, and that includes your customers trusting that you will be there to answer the phone. At the very least, customers expect some sort of assistance or an explanation for why you aren’t there to pick up. If a customer calls your phone and gets a busy tone or a generic voicemail message, it can lead to a lack of trust in your business.
While voicemail greetings don’t necessarily thwart missed calls, they do give your customers a bit of assistance when you aren’t there to answer the phone. If a customer wants to know about changes in business hours or is interested in talking about a product, your voicemail greeting can provide the information they need to do that.
A Personal Tone
Customers all over the world have to deal with corporate entities trying to “be their friend” on social media, over the phone and through the mail. The truth is, most customers just want a somewhat personal relationship with the businesses they frequent; one that doesn’t feel like they’re constantly being upsold or lied to. Voicemail greetings help with this because they allow you to showcase a little bit of personality.
You can even use funny voicemail greetings to create a warm, friendly relationship between yourself and customers. Even a simple joke to begin your voicemail greeting can show customers that your business has a human side to it, which can be difficult to accomplish when you’re not physically there to answer the phone.
Provide Relevant Information
One of the best parts about using a voicemail greeting when you aren’t there to answer the phone is that your customers can still get all the important information they need. After you introduce yourself to customers with a funny voicemail greeting, you can provide a little bit of basic information about your business, service or product. If customers frequently ask the same questions, this is a good place to compile answers to those questions.
If you really want to create the ultimate voicemail greeting for your customers, you can add a menu to your voicemail that allows customers to easily find the information they’re looking for. Not only do these menus make it easier for your customers to get the information they need, it also saves you a lot of time when it comes to answering basic questions that you’ve been asked by several customers.
The truth of the matter is, having good relationships with all your customers isn’t easy. However, voicemail greetings can help you offer a friendlier, more helpful solution when you can’t answer the phone. If you want to give your business a boost, consider setting up a voicemail greeting to help with missed calls.
